FAQs

FREQUENTLY ASKED QUESTIONS

Our building is currently closed to the public, due to the COVID-19 pandemic. Read our full announcement on the closure hereWe will reopen in December for virtual reality theatre experience PETRICHOR (07 – 13 Dec). You can enjoy PETRICHOR in person at Stratford East in a socially-distanced environment or online from the comfort of your own home. Our Box Office is currently operating reduced hours during the COVID-19 pandemic. We advise that you email tickets@stratfordeast.com with any enquiries.

We are taking every measure to ensure the safety of our staff, performers and audience members, including:

  • Staff and audience members to wear face coverings unless exempt  
  • Temperature checks on arrival
  • Contactless tickets
  • Cashless payments   
  • Hand-sanitising stations
  • Encouraging everyone to wash their hands for at least 20 seconds  
  • Social distancing   
  • Seating, headsets and toilets cleaned before and after every performance   
  • One-way systems throughout the building   
  • For PETRICHOR, we are unable to admit latecomers or allow readmittance once the performance has started   
  • We are collecting audience data for track and traceand customers are encouraged to also report their visit using the NHS track and trace app


We have also carried out a risk assessment for employees working within our building in light of the COVID outbreak. We are committed to maintaining a safe workplace and to meeting our duty of care to your employees. Key steps that we are taking cover: 

  • Self-declarations for staff and visitors regarding health 
  • Maintenance of 2m social distancing for all employees. Where this is not possible, other mitigation methods are in place 
  • Increased cleaning, hand sanitizer and sign posting for employees for hand washing 
  • Reduction in room capacities 
  • Cohort working to minimise contact 

We will regularly review our risk assessments and update these as we gradually reopen the building to the public.

How long before the show should I arrive?
Arriving half an hour before the start of the show will give you plenty of time.

How can I get involved with the theatre?
Check out our Get Involved tab for our most current opportunities.

Is the theatre accessible?
Yes! We welcome those with access requirements. Please see our ACCESS page for more information.

What concessions do you offer?
For most productions, there are a limited number of discounted tickets for under 26s. There are also free tickets for carers. Please see our BOOKING INFORMATION page for more information.

What does the 'i' mean on the seating plan? 
The 'i' indicates that these seats have a slightly restricted view caused by a pillar.

What is a preview performance?
Previews are public performances before the official press night. The purpose of preview performances is for the creative team to identify any problems or opportunities for improvement that weren't found during the rehearsal process. 

Do I need to print my e-ticket?
No, e-tickets do not need to be printed. Simply show your ticket on your device to a member of staff upon arrival.

What are Neighbours' Nights?
Neighbours' Night performances are specially discounted for residents in Newham and East London. East London residents get a fiver off tickets, and if you live in Newham, you can get tickets for as little as £10 - £20 (price bands A - C only). Please call the Box Office on 020 8534 0310 or to book your tickets.

What are UNO Nights?
UNO stands for U 'N' OTHERS. Many people love to go to the theatre on their own – so at our UNO Nights, solo theatregoers can meet each other and discuss all things theatre, hosted by a Stratford East staff member. Just book a ticket as normal and look out for the reserved UNO area on the night.

Are children allowed in the bar?
Yes, as long as they are accompanied by an adult. Please note that our bar is currently closed due to the ongoing pandemic.

How far is the theatre from Stratford Station?
Only a five-minute walk. Learn more about GETTING HERE.

Can I send you my CV?
Please keep an eye on our VACANCIES page for any job opportunities.

Why won't your booking system let me leave an isolated seat? 
Our online booking system doesn’t allow customers to leave isolated seats. We do this in order to to prevent gaps in the auditorium. Please call our friendly Box Office team on 020 8534 0310 if you need any help.

Can I reserve tickets and pay later?
Groups of 10+ can reserve seats and pay at a later date. Please call the box office to make a reservation.

Why do prices sometimes change?
Our ticket prices are subject to change as the theatre fills, so we always recommend booking early to secure the best seats at the lowest prices. We are committed to having £10 tickets available in the stalls for every performance of every show so that our shows are accessible to everyone. These tickets become available when a show first goes on sale, so they can sell out pretty quickly. We recommend joining our mailing list to be notified when new shows go on sale. We also have additional £10 tickets available for young people for most shows and we recommend booking these early in case prices go up.

Can I eat at the theatre? 
Please note that our kitchen is currently closed due to the ongoing pandemic. Ordinarily, you can enjoy food in our bar provided by Island Vibez Kitchen Stratford, serving delicious Caribbean-inspired delights. Find out more here

Got another question? EMAIL or call Box Office on 020 8534 0310.

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