FAQs

FREQUENTLY ASKED QUESTIONS

Since re-opening in June 2021, we have been taking every measure to ensure the safety of our staff, performers and audience members. We will regularly review our risk assessments and update these as we gradually reopen the building to the public. For further details of our safety procedures, please visit the Welcoming Audiences Back page. If you have any questions regarding our safety measures, then please contact tickets@stratfordeast.com 


Social Distancing
Most performances are on sale without social distancing and will happen in line with government regulations at the time of the performance. We will update our audiences if regulations change.

We understand some of our visitors are not ready to return to busy theatres, so we've made a few performances socially distanced for our remaining shows in 2021. As with our shows in June and July, these performances will have a gap of at least 1 metre between customer groups and the overall capacity will be under 30%. 

To find out which dates are available, please visit the show page for SHINING CITY. We are offering free exchanges for alternative performances of the same show for those who have already booked those performances and would prefer to attend on a busier night.


How long before the show should I arrive?
The auditorium will be open 45 minutes before the performance starts, and you are welcome to enjoy drinks in the Bar beforehand. Arriving half an hour before the start of the show will give you plenty of time. Please be sure to arrive at least 15 minutes before the start of the performance.


How can I get involved with the theatre?
Check out our Get Involved tab for our most current opportunities.


Is the theatre accessible?
Yes! We welcome audiences members with access requirements. Please see our ACCESS page for more information.


What concessions do you offer?
For most productions, there are a limited number of discounted tickets for under 26s. There are also free tickets for carers. Please see our BOOKING INFORMATION page for more information.


What does the 'i' mean on the seating plan? 

The 'i' indicates that these seats have a slightly restricted view caused by a pillar.


What is a preview performance?
Previews are public performances before the official press night. The purpose of preview performances is for the creative team to identify any problems or opportunities for improvement that weren't found during the rehearsal process. 


Do I need to print my e-ticket?
No, e-tickets do not need to be printed. Simply show your ticket on your device to a member of staff upon arrival.


What are Neighbours' Nights?
Neighbours' Night performances are specially discounted for residents in Newham and East London. East London residents get a fiver off tickets, and if you live in Newham, you can get tickets for as little as £10 - £20 (price bands A - C only). Please call the Box Office on 020 8534 0310 or to book your tickets.


What are UNO Nights?

UNO stands for U 'N' OTHERS. Many people love to go to the theatre on their own – so at our UNO Nights, solo theatregoers can meet each other and discuss all things theatre, hosted by a Stratford East staff member. Just book a ticket as normal and look out for the reserved UNO area on the night.


Are children allowed in the bar?
Yes, as long as they are accompanied by an adult. Please note that our bar is currently closed, with plans to reopen later this year.


How far is the theatre from Stratford Station?
Only a five-minute walk. Learn more about GETTING HERE.


Can I send you my CV?
Please keep an eye on our VACANCIES page for any job opportunities.


Why won't your booking system let me leave an isolated seat? 
Our online booking system doesn’t allow customers to leave isolated seats. We do this in order to to prevent gaps in the auditorium. Please call our friendly Box Office team on 020 8534 0310 if you need any help.


Can I reserve tickets and pay later?

Groups of 10+ can reserve seats and pay at a later date. Please call the box office to make a reservation.


Why do prices sometimes change?
Our ticket prices are subject to change as the theatre fills, so we always recommend booking early to secure the best seats at the lowest prices. We are committed to having £10 tickets available in the stalls for every performance of every show so that our shows are accessible to everyone. These tickets become available when a show first goes on sale, so they can sell out pretty quickly. We recommend joining our mailing list to be notified when new shows go on sale. We also have additional £10 tickets available for young people for most shows and we recommend booking these early in case prices go up.


Can I eat at the theatre? 
Please note that our kitchen is currently closed due to the ongoing pandemic. Ordinarily, you can enjoy food in our bar provided by Island Vibez Kitchen Stratford, serving delicious Caribbean-inspired delights. Find out more here.


If you have a question or query, then please contact our Box Office by emailing tickets@stratfordeast.com or calling 020 8534 0310.

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