Accessibility
We’re committed to making Stratford East welcoming, accessible and enjoyable for everyone
Access bookers receive priority booking for some shows when they go on sale and if you would like to join our access mailing list, please contact our Audience Experience Manager on afrost@stratfordeast.com and you will be the first to hear of newly-scheduled performances.
WHEELCHAIR ACCESS
The main entrance to the theatre has step-free access. On the ground level, there is a spacious foyer, wheelchair-accessible Box Office and toilets, with permanent ramp entrance to the Bar. Within the auditorium, there are six wheelchair spaces in the stalls, accessed via doors at the front of the building (at the back of the stalls), which can easily be evacuated if necessary.
ASSISTANCE DOGS
Assistance dogs are welcome in the auditorium. We recommend an aisle seat so that your dog has more room. You can also leave your dog with a member of our team in the foyer. Please inform Box Office when you book.
DEAF OR HARD OF HEARING
The theatre has a Sennheiser tourguide system for people who are Deaf or hard of hearing.
CAPTIONING
Captioning is similar to television subtitling and gives Deaf and hard of hearing people access to live performances. We offer a captioned performance for most shows, which is signposted on a show's booking page. To book a ticket for a captioned performance, please book directly with our Box Office on tickets@stratfordeast.com
AUDIO DESCRIPTION
Audio description is a live verbal commentary via headphones on the visual elements of a production as it unfolds for blind and partially-sighted people. We offer an audio described performance for most shows, which is signposted on a show's booking page. To book a ticket for an audio described performance, please book directly with our Box Office on tickets@stratfordeast.com
TOUCH TOURS
One hour before an audio-described performance, blind and partially sighted audience members are invited to interact with the set, costumes and props and gain a detailed description of what’s on stage. Book your space in advance by emailing our Box Office team on tickets@stratfordeast.com
SIGNED PERFORMANCES (BSL-interpreted performances)
We offer a sign language interpreted performance for Deaf, deafened and/or hard of hearing British Sign Language Users for most shows, which is signposted on a show's booking page. To book a ticket for a BSL-interpreted performance, please book directly with our Box Office on tickets@stratfordeast.com
RELAXED PERFORMANCES
Relaxed Performances are open to all audience members, and can be useful for those with an Autistic Spectrum Condition, sensory and communication disorder, learning disability and anyone who would benefit from a more relaxed theatre environment. During these performances, audience members are welcome to move in and out of the auditorium and make noise as and when they need to. For Relaxed Performances, the show will be adapted to reduce or remove loud sounds and flashing lights and there will be a separate chill-out room for any audience members that require it. Visual stories are available in advance for relaxed performances, which give an indication of a show’s main plot points for those who may find this information useful.
RELAXED ENVIRONMENT PERFORMANCES
Relaxed Environment performances are open to all audience members, and can be useful for those with an Autistic Spectrum Condition, sensory and communication disorder, learning disability and anyone who would benefit from a more relaxed theatre environment. For Relaxed Environment performances, there won’t be any changes to the show itself but movement in and out of the auditorium is allowed, there is less emphasis on the audience being quiet during the performance and there will be a separate chill-out room for any audience members that require it.
COMPANION TICKETS
We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Digital Access Pass system. If you have a +1 symbol of your card, you are eligible for a free companion ticket.
For further information on all of our access facilities or if you have any questions or feedback on our accessible events, contact the Audience Experience Manager, Angela Frost 020 8534 0310 or email afrost@stratfordeast.com
