FAQs

Frequently Asked Questions

How long before the show should I arrive?
Arriving half an hour before the start of the show will give you plenty of time to pick up your tickets, check out the theatre, get to your seats, and grab a drink if you’d like one.

How can I get involved with the theatre?
Check out our Get Involved tab for our most current opportunities.

Is the theatre accessible?
Yes! We welcome those with access needs. Please see our ACCESS page for more information.

Who concessions do you offer?
For most productions, there are a limited number of discounted tickets for under 26s. There are also free tickets for carers. Please see our BOOKING INFORMATION page for more information.

What does the 'i' mean on the seating plan? 
The 'i' indicates that these seats have a slightly restricted view caused by a pillar.

What is a preview performance?
Previews are public performances before the official press night. The purpose of preview performances is for the creative team to identify any problems or opportunities for improvement that weren't found during the rehearsal process. 

Are children allowed in the bar?
Yes, as long as they are accompanied by an adult.

How far is the theatre from Stratford Station?
Only a five-minute walk. Learn more about GETTING HERE.

Can I send you my CV?
Please keep an eye on our VACANCIES page for any job opportunities.

Why won't your booking system let me leave an isolated seat? 
Our online booking system doesn’t allow customers to leave isolated seats. We do this in order to to prevent gaps in the auditorium. Please call our friendly Box Office team on 020 8534 0310 if you need any help.

Can I reserve tickets and pay later?
Groups of 10+ can reserve seats and pay at a later date. Please call the box office to make a reservation.

Why do prices sometimes change?
Our ticket prices are subject to change as the theatre fills, so we always recommend booking early to secure the best seats at the best prices. We are committed to having £10 tickets available in the stalls for every performance of every show so that our shows are accessible to everyone. These tickets become available when a show first goes on sale, so they can sell out pretty quickly. We recommend joining our mailing list to be notified when new shows go on sale. We also have additional £10 tickets available for young people for most shows and we recommend booking these early in case prices go up.

Can I eat at the theatre? 
Yes, you can, we have the wonderful MEZA EAST restaurant located in the theatre. 

Got another question? EMAIL or call Box Office on 020 8534 0310.

Cookies on our website

Stratford has updated its cookie policy. We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites. Such third party cookies may track your use on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies. However, you can change your cookie settings at any time.